These terms apply to the website of Macroweb Solar, run by Macroweb Technology (“we”, “us”), to our customer portal and to the solar products and services we provide. By using the website or accepting a quotation, you agree to them. A signed quotation or agreement for your project forms part of these terms, and where the two differ, the quotation or agreement applies.
1. Using this website
The information on this website is general and is given in good faith. We try to keep it accurate and up to date, but we do not guarantee that it is complete or free of errors. You must not misuse the website, try to gain unauthorised access to it, or use it to send false or harmful information.
2. Calculator and estimates
The savings calculator and any figures on this website are estimates based on typical conditions. Actual generation and savings depend on your roof, orientation, shading, weather, consumption and tariff. They are not a promise or a quotation.
3. Quotations
A quotation is prepared after a site survey and states the system size, components, price, taxes, payment schedule and warranties. It is valid for the period it states. Prices may change if the site conditions, the specification or government levies change before you accept it.
4. Subsidy and approvals
Subsidies under PM Surya Ghar and any state scheme are paid by the government, not by us. Eligibility, the amount and the timing are decided by the Ministry of New and Renewable Energy, the State Government and your DISCOM under the rules in force at the time. We prepare and file applications on your behalf and follow them up, but we cannot guarantee that a subsidy, approval or net meter will be granted or when. A state subsidy may be limited to a fixed number of consumers. You are responsible for the accuracy of the documents and information you give us.
5. Your responsibilities
- Give our team safe access to the roof and site for the survey, installation and service.
- Make sure the roof is structurally sound and that you have the right to install a system on it, including any permission needed from co-owners, a landlord or a housing society.
- Keep the agreed area free of new shading and do not alter the system without asking us.
- Make payments as per the schedule in your quotation.
6. Payments and ownership
Payments are due as per the schedule in your quotation. The system becomes yours once it has been paid for in full. Receipts and invoices are available in your customer account.
7. Installation timelines
Timelines we give are our best estimate. They depend on approvals and inspections by the DISCOM, the availability of the net meter, weather and the supply of materials, which are outside our control.
8. Warranties and maintenance
Panels, inverters and other equipment carry their manufacturers' warranties, which we register and help you claim. Our workmanship warranty and any maintenance included are as stated in your quotation. Warranties do not cover damage from misuse, unauthorised changes or repairs, theft, fire, flood, lightning beyond the protection fitted, or other natural calamities. Maintenance after the included period is available under a separate annual maintenance contract.
9. Cancellation and refunds
If you cancel after accepting a quotation, we refund the amount paid less the costs already incurred for your project, such as materials ordered, fees paid and work done, unless your quotation states otherwise.
10. Customer account
Keep your sign-in details confidential and tell us at once if you think someone else has used them. We may suspend an account that is misused.
11. Intellectual property
The content, design and logos on this website belong to us or our licensors. You may not copy or reuse them for commercial purposes without our written permission.
12. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim relating to a project is limited to the amount you paid us for that project. Nothing in these terms limits any right you have as a consumer that cannot be limited by law.
13. Events beyond our control
We are not responsible for delays or failures caused by events beyond our reasonable control, such as cyclones, floods, strikes, government orders or grid failures.
14. Governing law
These terms are governed by the laws of India. The courts at Bhadrak, Odisha, have jurisdiction over any dispute.
15. Contact and grievances
Macroweb Technology
College Road, Near S.P. Office, Bhadrak, Odisha 756100
Email: adminmacroweb.in
Phone: +91 98277 58879
Read how we handle your personal data in our Privacy Policy.