This policy explains how Macroweb Technology, which runs Macroweb Solar (“we”, “us”), handles personal data collected through this website, our customer portal and our work with you. We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
Digital Personal Data Protection Act, 2023
DPDP compliant: our commitments to you
- Consent first. We use the details you send only after you tick the consent box, which is never ticked for you, and only for the purpose you gave them for.
- Only what we need. We ask for what it takes to survey, quote and install your system, and we never sell your data.
- Withdraw at any time. Withdrawing consent is as easy as giving it: call, email or WhatsApp us and we stop.
- Your rights, honoured. Access, correction, completion and erasure of your data, nominating someone to act for you, and having your grievance addressed.
- Kept safe, kept only as long as needed. Reasonable security safeguards, and erasure once the purpose is served and no law requires us to keep it.
- Breaches reported. If a breach affects your data, we tell you and the Data Protection Board of India.
- A named contact. Our Grievance Officer (section 10) answers every question and request about your data.
Under the Act, Macroweb Technology is the Data Fiduciary for the data you share with us, and you are the Data Principal.
1. The data we collect
When you enquire. Your name, mobile number, email, city or area, pincode, property and roof type, ownership, approximate electricity bill and anything you write in your message.
When you become a customer. Your address, electricity consumer number and bills, identity and KYC documents, bank details needed for the subsidy, photographs of your roof and site (which may carry location data), quotations, invoices and payment records, and service requests.
Automatically. Your IP address, browser and device type, the pages you visit and the time of your visit, recorded in our server logs to keep the website secure and working.
2. How we use it
- To respond to your enquiry, arrange a site survey and prepare a quotation.
- To apply for the PM Surya Ghar subsidy, DISCOM approvals and the net meter on your behalf.
- To install, commission, maintain and service your solar system, and to honour warranties.
- To run your customer account, raise invoices and receipts and record payments.
- To meet our obligations under tax and other laws.
- To protect our website and customers from fraud and misuse.
We contact you by call, SMS, WhatsApp or email about your enquiry or project. We send offers only if you have agreed to receive them, and you can ask us to stop at any time. We never sell your personal data.
3. The basis for using your data
We use the data you give us in an enquiry on the basis of your consent, which you give by ticking the consent box when you send the form. The box is never ticked in advance, so your consent is free, specific, informed and unambiguous, as the DPDP Act requires. Once you are a customer, we also use your data for the purposes needed to deliver what you have asked us to do and to comply with the law.
4. Who we share it with
Only as far as needed for the purposes above:
- Your electricity distribution company (DISCOM) and the national PM Surya Ghar portal, for approvals, net metering and the subsidy.
- Banks or lenders, if you choose to finance your system.
- Equipment manufacturers, to register your warranties.
- Installation, transport and technology service providers working for us, who are bound to keep your data confidential.
- Government authorities, courts or regulators where the law requires it.
5. Cookies
This website uses the cookies it needs to work: a security cookie that protects our forms, and a session cookie that keeps you signed in to your customer account. We also use Google Analytics to count visits and see which pages are useful. It sets its own cookies and tells us how the site is used in total, not who you are. We do not use advertising cookies. The map on our contact page is provided by Google and may set Google's own cookies, under Google's privacy policy. You can block or delete cookies in your browser settings.
6. How long we keep it
We keep an enquiry for as long as we need to respond and follow up, and delete it when it is no longer needed. For customers we keep project, warranty and billing records for the life of the system and the warranties, and for as long as tax and other laws require.
7. How we protect it
The website and customer portal use encrypted (HTTPS) connections. Access to personal data is limited to the staff and partners who need it for their work, and our systems keep a record of changes made to customer data. No method of transmission or storage is completely secure, but we work to protect your data with reasonable security safeguards.
If a personal data breach happens, we will inform each person affected and the Data Protection Board of India, as the DPDP Act and its rules require, and tell you what we are doing about it.
8. Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update it;
- erase it, unless we must keep it by law or to complete work you have asked for;
- withdraw your consent, after which we stop using the data for that purpose;
- nominate another person to exercise your rights if you are unable to.
Withdrawing consent is as easy as giving it: call, email or message us on WhatsApp and we will stop. Withdrawal does not affect what was done before it. To exercise any of these rights, or to have your grievance addressed, contact our Grievance Officer as described below.
9. Children
Our services are meant for adults. We do not knowingly collect personal data from anyone under 18.
10. Grievance officer and contact
For any request or complaint about your personal data, contact our Grievance Officer:
Grievance Officer, Macroweb Technology
College Road, Near S.P. Office, Bhadrak, Odisha 756100
Email: adminmacroweb.in
Phone: +91 98277 58879
We will respond as soon as possible and within the time the law allows. If you are not satisfied with our response, you may approach the Data Protection Board of India.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.